Política de reembolso

Last updated: June 14, 2026

We want every night to be better than the last. That's why every ZZ Labs order comes with our 90-Night Guarantee.

90-Night Guarantee

If you've used your ZZ Labs red light for up to 90 nights from your delivery date and it hasn't worked for your routine, we'll exchange it for another product of equal value from our catalog.

To qualify for an exchange:

• You must contact us within 90 days of your delivery date.
• The item must be returned in its original packaging, including all accessories, cables, and inserts.
• The product must be in good working condition. Light use during the 90-night trial is expected and accepted.
• This guarantee covers one exchange per order.

What this guarantee does not cover

• Cash refunds or store credit are not offered under this guarantee. We offer a product exchange only.
• Items returned without original packaging.
• Damage caused by misuse, accidents, or unauthorized modifications.
• Items purchased from third-party retailers or unauthorized resellers.

Defective or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us at infoecomzzlabsusa@gmail.com within 7 days of delivery with photos of the issue. We will cover return shipping and offer a replacement or store credit at our discretion.

Return shipping

Except for defective or incorrect items, the customer is responsible for return shipping costs. We recommend a trackable shipping method. ZZ Labs is not responsible for items lost in transit.

How to start an exchange

Email infoecomzzlabsusa@gmail.com with your order number and a brief description of your experience. We'll get back to you within one business day with return instructions.

Cancellations

Orders can be cancelled at no charge within one hour of being placed, as long as they have not yet shipped. Once an order has shipped, our standard 90-Night Guarantee applies.